Accounts · commercial legal
Pricing, invoices, payments, recurring billing, contracts, and cancellations for all group services are administered on accounts.osibytes.com. At subscribe you accept managed-subscription terms; clients may stop auto-renew or request cancellation in the client portal.
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OSIBYTES / BUILDORYX — SERVICE AGREEMENT
OSIBytes Accounts / Billing Portal Agreement
Document generated: 2026-07-25 11:52:25 UTC
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PROVIDER
Legal / trading name: OSIBytes Group / BuildOryx (together, "Provider", "we", "us")
Primary identity & billing systems: system.osibytes.com · accounts.osibytes.com
Support contact (when Support Desk is subscribed): support@osibytes.com
Sales / contracts: sales@osibytes.com
CUSTOMER
The organization and authorized users listed on the Mission Control organization
record and the Accounts client profile linked to this agreement ("Customer", "you").
ACCEPTANCE
Accessing or using the Service after credentials are issued constitutes acceptance
of these terms, the package schedule, and any order form / invoice that references
this Service.
SERVICE SCHEDULE — ACCOUNTS PORTAL (accounts_app)
1. SERVICE DESCRIPTION
Customer billing portal: invoices, payments history, contracts/plans view, and
profile for the linked Accounts client record.
2. LINKAGE
Access requires Mission Control identity linked to an Accounts user and client_id
(company profile). Login email may differ from the company's primary billing email.
3. AUTHORITATIVE RECORDS
Invoices and payment records in Accounts are the commercial ledger for Fees.
Mission Control organization_subscriptions drive product entitlements; fleet sync
mirrors them into contracts. In conflict on access rights, Mission Control
commercial package + organization_subscriptions control product access; invoice
amounts control money owed.
4. CUSTOMER RESPONSIBILITIES
Keep billing email and payment method current; dispute invoices within 30 days.
5. NO FINANCE STAFF ACCESS
Customer role does not include payroll, full ledger admin, or other Customers' data.
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GENERAL TERMS (apply to every Service unless a Schedule says otherwise)
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1. DEFINITIONS
"Service" means the software, hosting, mailbox, collaboration, backup, advertising,
or professional-hours product named in the Service Schedule.
"User" means a natural person with credentials under Customer's organization.
"Package" means a commercial bundle (e.g. Domain Hosting + Email) that includes
multiple Services under one price.
"Soft login" means SSO access without full commercial entitlement, for browsing
or requesting upgrades only — not a grant of full production use.
2. GRANT OF LICENSE / ACCESS
Provider grants Customer a limited, non-exclusive, non-transferable right to use
the Service for Customer's internal business purposes during the Term, subject to
seat/quota limits, acceptable-use rules, and payment of Fees.
3. ACCOUNT TYPE & AUTHENTICATION
3.1 Mission Control (system.osibytes.com) is the identity surface (login, 2FA policy,
SSO into product domains).
3.2 Some Services also require a separate mailbox / IMAP password (Hestia). Those
secrets are not automatically the same as the Mission Control password unless
Customer sets them the same.
3.3 Customer is responsible for safeguarding credentials and promptly revoking
access for departing Users.
4. ORGANIZATION SCOPE & DATA SEGREGATION
Customer data, contacts, calendars, tasks, and backups are scoped to Customer's
organization (and where applicable, individual Users within that organization).
Customer must not attempt to access other tenants' data.
Chat directory for hosted clients: organization members + support@osibytes.com
(OSIBytes Group support channel), not the full multi-tenant contact directory.
5. FEES, BILLING & NON-PAYMENT
5.1 Fees appear on Accounts invoices or the package order form.
5.2 Package components marked "included" are not separately billed while the
Package remains active and in good standing.
5.3 Add-ons (example: Support Desk profile, extra OSI-Bytes seats) are billed
separately at the published or quoted rate.
5.4 Late payment may result in suspension after notice. Data retention after
cancellation is described per Service Schedule.
6. ACCEPTABLE USE
Customer will not use the Service for unlawful content, spam, malware distribution,
abuse of shared infrastructure, crypto-mining without written consent, or attempts
to bypass security, quotas, or billing.
Provider may suspend abusive accounts to protect the platform and other customers.
7. SERVICE LEVELS (PLATFORM TARGET)
Unless a Schedule states a higher SLA:
• Target monthly availability for production web apps: 99.5% excluding planned
maintenance and force majeure.
• Planned maintenance will be scheduled with reasonable notice when practical.
• Availability is measured at the platform edge; Customer network/DNS issues are
outside Provider control.
Credits, if any, require written claim within 30 days and never exceed fees paid
for the affected Service in that month.
8. SUPPORT
8.1 Without an Organization Support Desk subscription, support is best-effort via
sales@osibytes.com / ticket intake as available — not a dedicated SLA desk.
8.2 With Support Desk ($25/month organization profile unless otherwise quoted):
ticketed support, business-hours response targets, and escalation through
support.osibytes.com.
8.3 Chat to support@osibytes.com is a messaging channel to OSIBytes Group staff;
it does not by itself create a paid Support Desk subscription.
9. DATA PROTECTION & SECURITY
9.1 Customer remains controller of Customer Content; Provider processes it to
deliver the Service.
9.2 Reasonable technical and organizational measures are applied (access control,
TLS in transit where configured, encryption-at-rest for selected chat content).
9.3 Customer must not upload regulated data (e.g. special categories) unless a
written DPA / BAA covers that workload.
9.4 Backups are not a substitute for Customer-owned disaster recovery unless a
Backup Service Schedule and retention are active.
10. INTELLECTUAL PROPERTY
Provider retains all rights in platform software, brands, and documentation.
Customer retains rights in Customer Content. Feedback may be used to improve
the platform without obligation.
11. THIRD-PARTY SERVICES
Integrations (DNS, ads networks, payment processors, public clouds) may be
subject to third-party terms. Provider is not liable for third-party outages
beyond commercially reasonable assistance.
12. TERM, RENEWAL & CANCELLATION
12.1 Monthly Services renew month-to-month until cancelled.
12.2 Yearly prepaid packages run for the stated term; early termination does not
automatically refund prepaid amounts unless required by law or written note.
12.3 Customer may request cancellation in Accounts; Provider will confirm the
effective end date and any data export window.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Provider's aggregate liability arising
out of a Service is limited to fees paid for that Service in the three (3)
months before the claim. Provider is not liable for indirect, incidental,
special, or consequential damages, lost profits, or lost data (except to the
extent caused by Provider's willful misconduct).
14. INDEMNITY
Customer will indemnify Provider against claims arising from Customer Content,
Customer Users' misuse, or Customer's breach of law or these terms.
15. CHANGES
Provider may update Service features and these terms with notice via Accounts,
Mission Control, or email. Material fee increases for a fixed term take effect
on renewal unless Customer agrees earlier.
16. GOVERNING LAW
These terms are governed by the laws applicable to Provider's principal place
of business, without regard to conflict-of-law rules, unless a written order
form specifies otherwise.
17. ENTIRE AGREEMENT
The Package schedule, invoices, and these Service Schedules form the agreement
for the named Services. In conflict: order form / invoice price wins on fees;
Service Schedule wins on technical limits; General Terms fill gaps.
This page summarizes operating terms. Formal order forms, invoices, and accepted checkboxes at checkout form part of your agreement. Not a substitute for counsel where required.